Terms and Conditions

These terms explain how RudeCuppa.com works, what you agree to when using our website, and how orders, payments, delivery, returns, personalised mugs, and customer responsibilities are handled.

By using RudeCuppa.com or placing an order, you agree to these Terms and Conditions.

1.1. This website is operated by RudeCuppa.com.

1.2. RudeCuppa.com is based in Antrim, Northern Ireland.

1.3. You can contact us at info@rudecuppa.com.

1.4. Phone support is not available at the moment.

1.5. These Terms and Conditions apply to the use of RudeCuppa.com and to purchases made through the website.

1.6. By using this website or placing an order, you agree to these Terms and Conditions.

2.1. You agree to use RudeCuppa.com only for lawful purposes.

2.2. You must not misuse the website, upload harmful content, or use it in a way that could damage RudeCuppa.com or affect other users.

2.3. You must not copy, scrape, reproduce, or commercially use website content without permission.

2.4. We may update, suspend, or restrict access to the website where necessary.

3.1. We try to ensure product descriptions, prices, images, colours, sizes, and availability are accurate.

3.2. Product images are for guidance only. Actual colours, print placement, and finish may vary slightly.

3.3. Mug sizes such as 11oz and 15oz are approximate manufacturer sizes.

3.4. We reserve the right to change product information, prices, images, and availability at any time.

3.5. All products are subject to availability.

4.1. RudeCuppa.com sells funny, rude, sarcastic, and adult humour mugs. Some products may contain wording or humour that some people may find offensive.

4.2. Customers are responsible for checking product wording, images, and suitability before ordering.

4.3. We are not responsible if a recipient, workplace, family member, or third party finds a product offensive after it has been ordered.

4.4. We reserve the right to refuse or remove any product or custom request that we consider unlawful, hateful, abusive, discriminatory, or otherwise unsuitable.

5.1. Customers are responsible for ensuring all personalised details are correct before submitting an order — including spelling, names, dates, wording, images, and design placement.

5.2. We are not responsible for mistakes submitted by the customer.

5.3. Personalised and custom mugs cannot normally be returned or refunded unless faulty, damaged, or incorrectly produced by us.

5.4. By sending us artwork, images, logos, names, or designs, you confirm you have the right to use them and that they do not infringe anyone else’s rights.

5.5. Design work can take 2–4 days depending on complexity. Email info@rudecuppa.com.

6.1. Order confirmation emails acknowledge receipt only — they do not guarantee production or dispatch.

6.2. We reserve the right to refuse, cancel, or refund an order where necessary.

6.3. Please check your order details carefully before checkout.

6.4. If you notice a mistake after placing an order, contact info@rudecuppa.com immediately. We cannot guarantee changes once production has started.

7.1. Prices are shown in GBP (£) and may change at any time without notice.

7.2. Payment must be made at the time of ordering.

7.3. We use third-party payment providers to process payments securely. We do not store full card details.

7.4. If a pricing error is discovered, we reserve the right to cancel the order and issue a refund, or contact you to confirm whether you wish to proceed at the correct price.

8.1. RudeCuppa mugs may be made to order. Manufacturing usually takes 1–4 working days.

8.2. Delivery usually takes 3–5 working days depending on the postage company. Most normal orders take around 5 working days total, but this is not guaranteed.

8.3. Please order in plenty of time, especially for birthdays, retirement, Christmas, or Secret Santa.

8.4. We are not responsible for delays caused by postage companies, couriers, bad weather, postal strikes, incorrect addresses, or events outside our control.

8.5. See our Delivery Info page for full details.

9.1. Please read our Refunds and Returns policy for full information.

9.2. Contact info@rudecuppa.com before returning any item.

9.3. We cannot usually accept returns for personalised, custom, or made-to-order products unless faulty, damaged, or incorrectly produced by us.

9.4. If an item arrives damaged or faulty, email us with name, order number, email used at checkout, description, and clear photos.

9.5. Refunds, where approved, will normally be made to the original payment method.

10.1. All content on RudeCuppa.com belongs to RudeCuppa.com or its suppliers unless stated otherwise. You must not copy, reproduce, sell, or use our designs without permission.

10.2. If you send us artwork, logos, images, or designs, you confirm you own the rights and that the content does not infringe any third-party rights.

10.3. You agree to be responsible for any claims arising from customer-supplied content. We reserve the right to refuse content that may create legal risk.

11.1. Discount codes, offers, and promotions may be changed, withdrawn, or refused at any time and cannot usually be applied retrospectively.

11.2. We reserve the right to cancel orders where a discount code or promotion has been misused.

12.1. Customers are responsible for providing accurate billing, delivery, and contact information.

12.2. We are not responsible for issues caused by incorrect customer details. Please keep login details secure.

13.1. We aim to keep RudeCuppa.com available but cannot guarantee uninterrupted access. The site may be unavailable for maintenance or technical reasons.

13.2. If we find a pricing or stock error, we may correct it and cancel or refund affected orders where necessary.

14.1. RudeCuppa.com is provided on an “as is” basis. Nothing in these terms excludes liability where unlawful to do so.

14.2. We are not responsible for indirect loss, loss of profit, or loss arising from events outside our control. Our liability for any order will not normally exceed the amount paid for that order.

15.1. Please read our Privacy Policy for details on how we collect, use, and protect personal data.

15.2. Payments are processed through secure third-party providers. We do not store full card details on RudeCuppa.com.

16.1. We may update these Terms and Conditions at any time. Changes will be posted on this page. The terms in place at the time of your order will apply to that order.

17.1. These Terms and Conditions are governed by the laws of Northern Ireland and applicable United Kingdom law. Any disputes will be subject to the courts of Northern Ireland, unless consumer law gives you rights to use another court.

RudeCuppa.com
Antrim, Northern Ireland
info@rudecuppa.com
Phone: Not available at the moment.

By using RudeCuppa.com and placing an order, you agree to these Terms and Conditions.