Delivery Info Without the Boring Bits
We know you want your mug yesterday. Sadly, mugs still require making, packing, and handing over to actual delivery humans. Here’s what to expect when ordering from RudeCuppa.
Most normal orders usually take around 5 working days total — but please order in plenty of time to avoid disappointment.
How Long Does Delivery Take?
Most normal orders usually take around 5 working days total, but this can vary. Please order in plenty of time if you need a mug for a specific date.
1. Order Received
We receive your order and get it ready for production.
2. Mug Made & Packed
Manufacturing usually takes 1–4 working days. Your mug is produced, checked, packed, and prepared for dispatch.
3. Posted to You
Delivery usually takes 3–5 working days depending on the postage company.
Times can vary depending on the order, the postage company, busy periods, and any delays outside our control.
Why Does It Take a Few Days?
RudeCuppa mugs are not magic, although some of the slogans probably should be reported. Each order needs time to be made, checked, packed, and sent.
Made to Order
Manufacturing usually takes 1–4 working days, depending on the order and workload.
Quality Checked
We want your mug to arrive looking sharp, not like it lost a fight with the printer.
Packed for Delivery
Your order is packed carefully before being handed over for delivery.
Postage Time
Delivery usually takes 3–5 working days, depending on the postage company.
Ordering a Personalised Mug?
Personalised mugs may take a little longer because design work can be involved. If you send your own design, name, wording, or idea, please allow time for us to prepare the artwork before the mug is made.
Design Time
Design can take 2–4 days, depending on complexity.
Manufacture
Manufacturing usually takes 1–4 working days.
Delivery
Delivery usually takes 3–5 working days, depending on the postage company.
Please order personalised mugs in plenty of time to avoid disappointment.
Something Gone Wonky?
If your order has not arrived after the expected time, or something does not look right, email us and we’ll look into it.
When emailing, please include:
- Your name
- Order number if you have it
- Email address used at checkout
- A short description of the problem
Busy Times, Bank Holidays & Christmas
Delivery can take longer during busy periods. Christmas, bank holidays, bad weather, postal delays, and courier disruption can all slow things down.
Christmas Rush
Our busiest time by far. Order early to beat the festive scramble.
Bank Holidays
Couriers take days off too. Allow extra time around long weekends.
Courier Delays
Bad weather and postal backlogs can slow delivery beyond our control.
Custom Design Time
Personalised orders need design time on top of making and delivery.
If you need a mug for a specific date, please order early. Last-minute gifts are stressful enough without blaming a mug.
Delivery FAQs
The questions we get asked most about mug delivery and dispatch.
Most normal orders usually take around 5 working days total, but this can vary. Manufacturing usually takes 1–4 working days, and delivery usually takes 3–5 working days depending on the postage company.
We do our best to get orders made and sent quickly, but delivery can depend on the postage company and delays outside our control. Please order in plenty of time to avoid disappointment.
Personalised mugs can take longer because design work may be needed. Design can take 2–4 days depending on complexity, plus manufacturing and delivery time.
Email info@rudecuppa.com with your name, order number, and the email address used at checkout.
Yes. Email info@rudecuppa.com and we’ll help.
Ready to Order a Mug That Actually Gets a Laugh?
Pick your favourite mug, allow a little time for making and delivery, and we’ll get it on its way.