Privacy Policy

This Privacy Policy explains how RudeCuppa.com collects, uses, stores, and protects personal information when you visit our website, contact us, create an account, or place an order.

1.1. RudeCuppa.com values your privacy and is committed to protecting your personal information.

1.2. This Privacy Policy explains how we collect, use, store, share, and protect information when you use RudeCuppa.com.

1.3. By using our website, creating an account, contacting us, or placing an order, you agree to this Privacy Policy.

2.1 Personal information may include: name, email address, billing and delivery address, phone number if provided, order details, account details, messages, and personalised mug details such as names, wording, images, artwork, or design ideas.

2.2 Payment information: Payments are handled by secure third-party providers. We do not store full card details on RudeCuppa.com.

2.3 Technical information may include: IP address, browser type, device type, pages visited, time of visits, referring website, and cookie or analytics data where applicable.

3.1 Directly from you when you: place an order, create an account, contact us, send personalised mug details, subscribe to marketing, or leave reviews.

3.2 Automatically through cookies, analytics tools, server logs, and similar technologies.

3.3 From third-party services used to run the website, process payments, manage orders, provide delivery, prevent fraud, or improve performance.

We use information to: process and manage orders; take payment; arrange manufacturing, packing, dispatch, and delivery; provide customer support; respond to enquiries; create personalised mug designs; manage accounts; improve the website; prevent fraud or security issues; comply with legal obligations; send order updates; and send marketing emails only where permitted.

5.1. If you send us names, wording, photos, artwork, or design ideas, we use that information to create or process your custom order.

5.2. Please do not send unnecessary personal information in custom artwork or messages.

5.3. Customer-supplied content may be stored as part of order records and communication history.

5.4. Customers are responsible for ensuring they have permission to use any artwork, logos, photos, or designs they send to us.

We do not sell your personal information. We may share it where necessary with: payment processors, WooCommerce/WordPress services, hosting providers, email providers, delivery companies, manufacturing partners, analytics or security tools, professional advisers, and authorities where required by law.

7.1. RudeCuppa.com may use cookies to help the website function, remember preferences, understand traffic, and support analytics or marketing where enabled.

7.2. Cookies may be used for: basket functionality, checkout, security, analytics, performance, and marketing tools if enabled.

7.3. You can control cookies through your browser settings or any cookie consent tool shown on the website.

8.1. We may send marketing emails only where permitted by law or where you have opted in.

8.2. You can unsubscribe at any time using the unsubscribe link in the email or by contacting us.

8.3. We may still send important service emails about orders, payments, delivery, or support.

9.1. We use reasonable security measures to help protect personal information.

9.2. No internet transmission or storage method is completely secure. Customers should keep login details safe and contact us if they believe their account has been misused.

10.1. We keep personal information only as long as necessary for the purpose it was collected.

10.2. This may include keeping data for: order processing, customer support, accounting, legal obligations, fraud prevention, business records, and handling disputes.

Under UK data protection law you may have the right to: access your personal information; correct inaccurate data; request deletion (subject to legal obligations); restrict or object to certain processing; data portability; withdraw consent; and complain to the Information Commissioner’s Office (ICO).

To exercise your rights, contact info@rudecuppa.com. We may need to verify your identity first.

RudeCuppa.com may contain links to third-party websites or social media pages. We are not responsible for the privacy practices or content of those sites. Please read their own privacy policies.

RudeCuppa.com is for general online shopping and is not aimed at children. Some products contain adult humour. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Any changes will be posted on this page. The updated version applies from the date it is published.

RudeCuppa.com
Antrim, Northern Ireland
info@rudecuppa.com
Phone: Not available at the moment.

By using RudeCuppa.com, you acknowledge this Privacy Policy.